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Terms and Conditions

Last Updated: December 16, 2025

Welcome to Global Details & Machine CO., LTD. These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with www.globaldetailsmachine.com website (the “Service”) operated by Global Details & Machine CO., LTD (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using our Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
1. Definitions

For the purposes of these Terms and Conditions:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Global Details & Machine CO., LTD, Building E, Yongchun Industrial Zone, Songgang District, Shenzhen, China.
  • “Service” refers to the Website and all manufacturing services provided by the Company.
  • “Website” refers to www.globaldetailsmachine.com
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
  • “Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You.
2. Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Global Details & Machine CO., LTD and its licensors. The Service is protected by copyright, trademark, and other laws of both China and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Global Details & Machine CO., LTD.

3.1 Your Content

You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service.

3.2 Technical Drawings and Specifications

Any technical drawings, CAD files, specifications, or proprietary information submitted to us for quotation or manufacturing purposes will be treated as confidential. We will not use such information for any purpose other than fulfilling your order unless explicitly agreed upon in writing.

4. Services and Orders
4.1 Quotations

All quotations provided by Global Details & Machine CO., LTD are valid for 30 days from the date of issue unless otherwise stated. Quotations are subject to change based on material costs, exchange rates, and technical specifications.

4.2 Order Acceptance

An order is considered accepted only when we provide written confirmation. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product or service availability
  • Errors in product or pricing information
  • Technical feasibility concerns
  • Credit approval issues
4.3 Specifications and Changes

All manufacturing specifications must be provided in writing and approved by both parties before production begins. Any changes to approved specifications may result in additional costs and delivery time adjustments.

4.4 Quality Standards

We manufacture all products according to the specifications provided and agreed upon. Quality tolerances are as specified in the technical drawings or quotation. Standard tolerances apply unless otherwise specified.

5. Pricing and Payment
5.1 Pricing

All prices are quoted in US Dollars (USD) unless otherwise specified. Prices do not include:

  • Shipping and handling charges
  • Customs duties and taxes
  • Insurance (unless specifically requested)
  • Any special packaging requirements
5.2 Payment Terms

Standard payment terms are as follows:

  • New customers: 50% deposit upon order confirmation, 50% before shipment
  • Established customers: Net 30 days (subject to credit approval)
  • Large orders: Custom payment schedules may be arranged
5.3 Late Payment

Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services for accounts with overdue balances.

6. Delivery and Shipping
6.1 Delivery Times

Estimated delivery times are provided in good faith but are not guaranteed. Delivery times begin from the date of order confirmation and receipt of all necessary information and deposits.

6.2 Shipping Terms

We offer door-to-door shipping services. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs authorities.

6.3 Inspection Upon Delivery

You must inspect all shipments upon receipt and notify us of any damage or discrepancies within 5 business days. Failure to do so will constitute acceptance of the products as delivered.

7. Returns and Warranties
7.1 Custom Products

As our products are custom manufactured to your specifications, they are generally non-returnable unless there is a manufacturing defect or error on our part.

7.2 Warranty

We warrant that all products will be manufactured according to the approved specifications and will be free from defects in materials and workmanship. This warranty is valid for 90 days from the date of delivery.

7.3 Warranty Claims

To make a warranty claim, you must:

  1. Notify us in writing within 10 business days of discovering the defect
  2. Provide detailed description and photographic evidence
  3. Return the defective products for inspection (if requested)
  4. Allow us reasonable time to inspect and verify the claim
7.4 Warranty Limitations

Our warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or improper installation
  • Modifications made by anyone other than us
  • Products used beyond their intended specifications
  • Damage during shipping (covered by carrier insurance)
8. Limitation of Liability

IMPORTANT: In no event shall Global Details & Machine CO., LTD, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability for any claims arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

9. Indemnification

You agree to defend, indemnify and hold harmless Global Details & Machine CO., LTD and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from:

  • Your use of and access to the Service
  • Your violation of any term of these Terms
  • Your violation of any third party right, including intellectual property rights
  • Any claim that your Content caused damage to a third party
10. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information, technical data, trade secrets, and business information disclosed during the course of our business relationship. This obligation continues for 5 years after the termination of our business relationship.

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, or severe weather
  • War, terrorism, riots, or civil unrest
  • Government actions, laws, or regulations
  • Labor disputes or strikes
  • Pandemics or epidemics
  • Failure of suppliers or subcontractors
  • Power failures or equipment breakdowns
12. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of China, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

14. Dispute Resolution

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through arbitration in Shenzhen, China, in accordance with the arbitration rules of the China International Economic and Trade Arbitration Commission (CIETAC).

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

17. Entire Agreement

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • By email: sales@globaldetailsmachine.com
  • By phone: +1 (519) 562-3442
  • By mail: Building E, Yongchun Industrial Zone, Songgang District, Shenzhen, China
Acknowledgment: By using our Service, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.

Questions About Our Terms?

Our team is here to help clarify any questions you may have about our terms and services.