Purpose & Application
1.1 The purpose of this manual is to demonstrate the ability of Global Details & Machine to provide a consistently high quality of work in accordance with the requirements and expectations of our customers.
1.2 The quality control practices & standard operating procedures described in the manual apply to:
Leadership & Oversight
2.1 The Vice President of Operations reports to the President of Global Details & Machine and serves as the manager responsible for oversight and direction in regards to quality control.
3.1 All jobs, both quoted require customer to furnish a purchase order or written authorization from a qualified customer representative before work can begin. “Written authorization” includes a signed Work Order Form or an email with PO.
3.2 Any purchase orders received via email are to be sent to Sales Support for processing.
3.3 All customer purchase orders or written authorizations are stored to our job/purchase order folders.
3.4 Upon release of purchase order the customer is to provide Global Details & Machine with any necessary documents required to complete the work such as drawings, customer specifications or requirements.
3.5 Once the purchase order is generated, an order acknowledgement is sent to the customer for review, confirming the scope of the work to be done, expected completion dates, and price.
3.6 The purchase order requirements is then distributed to the purchasing/shop floor along with any other supplementary documents (such as drawings or inspection sheets) and serves as the governing document regarding the job.
3.7 Change Orders: Any changes to the scope of work of a job require a Change written consent via email. The changes are then documented via a revision. All existing work orders, travelers, and drawings are to be pulled from production and replaced with the revised documents. The revision is confirmed to the customer by sending a new order acknowledgement via an email.
4.1 All engineering drawings are kept in our drawing files. These drawing files are managed and maintained.
4.2 A copy of the drawing used on each job is placed to the relevant job file, for purposes of reference and history.
Material Verification & Storage
5.1 All supplier material/equipment received is to be inspected/evaluated to ensure the proper condition/material type is being used in accordance with customer specification.
5.2 Material handlers verify all incoming stock materials for correct dimensional accuracy, and verify that they match PO descriptions.
5.3 Once verified, all materials are to be received into inventory, and stored in their designated locations.
5.4 The types and quantities of materials to be stocked are determined by the purchasing department.
5.5 All incoming materials ordered for specific jobs are to be identified with a description, a job number and are to be placed in the staging area, away from standard stock.
5.6 Material Certifications: Raw material certifications will be provided to the customer only on an as-requested basis. Requests for certifications must be made prior to the pricing of the job.
5.7 All materials must be ordered via a purchase order placed through Purchasing. A PO request form or email must be used to request any material purchases.
5.8 Materials used on a job are to be designated as such by tying the PO to the job or by issuing materials from stock to the job.
6.1 All work is to be performed in accordance with customer specifications.
6.2 Upon completion, all work must be final inspected by the employee who performing the work. As secondary precaution our quality manager will also review the machine details to ensure everything falls into required specification as per print.
6.3 For parts made, the scope of the final inspections is to include all machined features and drawing dimensions.
6.4 In the event parts contain features which cannot be measured with conventional measuring tools, shop management will develop a plan for inspection.
6.5 Customized inspection programs for equipment or projects will be developed as requested by the customer. Such requests must be made prior to pricing the job.
In-Process Inspection
6.6 In-process inspection will be performed after each manufacturing process. Job-specific expectations for any in-process inspection will be supplied by Engineering or Shop Management.
6.7 At the completion of each job the assigned supervisor is to review the work to verify that it has been carried out as instructed and that all work was performed with good workmanship.
Product Protection & Delivery
7.1 All work is to be clearly marked with the customer name and a job number immediately on arrival.
7.2 On completion, all work to be packaged in accordance with purchase order instructions. In the event that no specific packaging instructions are specified on the PO, Global Details & Machine will package the equipment using industry standard methods such as. pallet/crate/box/padpack/bubble wrap.
7.3 Rust Prevention: A rust preventative compound oil can be applied to all machined or ground surfaces steel details at the requested of customer.
7.4 The planned method of shipping jobs will be in accordance with delivery date needed by the customer.
7.5 When a job is delivered to a customer, they are given a copy of a packlist documenting the parts shipped to them.
Accurate & Timely Invoicing
8.1 Our job is not finished until the invoice is sent, and our goal is that all invoices will be sent promptly and accurately to the appropriate contact.
8.2 Each bill is expected to have a clear description of the services rendered and accurate pricing for these services.
8.3 Appropriate customer documents, such as purchase order number, detail number, shall be referenced on the final invoice.
Quality Standards & Practices
9.1 Unless otherwise indicated on engineering drawings, all Shop work is to conform to the general workmanship standards.
9.2 Machining Standards
All machined surfaces/tapped holes/reamed holes are to fall in the tolerance as shown in drawings. All sharp edges to be broken and de-burred.
9.3 Welding Standards (Small)
All welds are to be free of slag, inclusions, and porosity. Weld beads are to be uniform and consistent.
9.4 Grinding Standards
All ground surfaces are to have a 32 Ra finish or better, unless otherwise specified. All ground surfaces are to be free of traverse lines and chatter marks. All sharp edges to be broken and deburred.
9.5 Assembly Standards
All components to be dimensionally checked for proper fits prior to assembly. When installing bearings/seals/bushing/thread inserts, all manufacturer-recommended standard practices are to be observed. This includes recommended fits. Thread locking compound is to be used on all fasteners as a standard practice. Other types of thread locking compounds may be used depending on customer requests and the application.
10.1 All possible precautions are taken to ensure that quality exceptions never occur. In the event that an exception does occur, the highest priority is given on getting an acceptable part to the customer as soon as possible or rebate in cost if product can be saved and re-worked at customer’s facility.
10.2 Continuous Improvement Philosophy: As part of our continuous improvement philosophy, any quality exception is viewed as a potential to improve.
10.3 For any quality exception, whether discovered internally or by a customer, a rework analysis is performed. The purpose of this analysis is to understand the root cause of the issue and to identify measures that can be taken to prevent similar issues from occurring in the future.
11.1 All employees are to be trained on the contents of this manual when hired.
11.2 Each employee is to be given a copy of this manual for reference.
11.3 Follow-up training may be carried out in the event of revisions to the manual.
11.4 The training program is conducted by the supervisor & Human Resources.
