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Privacy Policy

Last Updated: December 16, 2025

Global Details & Machine CO., LTD (“we,” “us,” or “our”) operates www.globaldetailsmachine.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.

We use your personal information only for providing and improving the Site and our services. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Name: Your full name or company name
  • Email Address: For communication and quote delivery
  • Phone Number: For direct contact regarding your projects
  • Mailing Address: For shipping and billing purposes
  • Company Information: Business details and industry sector
  • Project Details: Technical specifications and requirements
How We Use Your Information

We collect and use your personal information for the following purposes:

  • To provide and maintain our manufacturing services
  • To notify you about changes to our services
  • To provide customer support and respond to inquiries
  • To gather analysis or valuable information to improve our services
  • To monitor the usage of our Site
  • To detect, prevent and address technical issues
  • To provide quotes and estimates for your projects
  • To process and fulfill orders
  • To send marketing communications (with your consent)
Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as:

  • Your computer’s Internet Protocol (“IP”) address
  • Browser type and version
  • Pages of our Site that you visit
  • The time and date of your visit
  • The time spent on those pages
  • Other statistics and diagnostic data

Important: We use this information to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. This data is used solely for improving our services and user experience.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Types of Cookies We Use
  • Session Cookies: We use session cookies to operate our Site
  • Preference Cookies: We use preference cookies to remember your preferences and various settings
  • Security Cookies: We use security cookies for security purposes
  • Analytics Cookies: We use analytics cookies to track information about how the Site is used
Third-Party Services

We may employ third-party companies and individuals to facilitate our Site, provide the Site on our behalf, perform Site-related services, or assist us in analyzing how our Site is used.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-Party Service Providers We Use
  • Google Analytics: For website traffic analysis
  • Email Service Providers: For sending communications
  • Payment Processors: For secure payment processing
  • Cloud Storage Providers: For data backup and storage
  • CRM Systems: For customer relationship management
Data Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Security Measures We Implement
  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection
  • Regular backup of data
Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you request deletion of your personal information, we will delete it within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access: You have the right to request copies of your personal data
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

Exercising Your Rights: If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

Children’s Privacy

Our Site does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data, including personal data, to China and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt-out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly at sales@globaldetailsmachine.com
  • Updating your preferences in your account settings

Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your account or our ongoing business relations.

Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Business Transfers

If Global Details & Machine CO., LTD is involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Compliance with Laws

We will disclose your personal information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: sales@globaldetailsmachine.com
  • By phone: +1 (519) 562-3442
  • By mail: Building E, Yongchun Industrial Zone, Songgang District, Shenzhen, China

Questions About Your Privacy?

We’re committed to protecting your personal information. Contact us for any privacy-related concerns.